SHIPPING & DELIVERY POLICY

These Shipping and Delivery Terms (the "Shipping Terms") set out the conditions governing the shipment, delivery, and receipt of WASKOLL jewelry creations purchased through www.waskoll.com, by telephone, by email, or in-store.

These Shipping Terms supplement the WASKOLL Terms and Conditions of Sale (the "Terms and Conditions"). In the event of any inconsistency between these Shipping Terms and the Terms and Conditions, the Terms and Conditions shall prevail with respect to matters governed by consumer protection laws and the sales contract.

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1. SHIPPING DESTINATIONS

WASKOLL currently ships its jewelry creations to:

• Metropolitan France;

• Member States of the European Union.

WASKOLL reserves the right to expand or restrict the list of shipping destinations at any time. Any specific limitations (including geographic restrictions, non-serviceable areas, or other shipping constraints) will be communicated to the Customer before the order is confirmed.

For shipments to the French overseas departments and territories, Our Customer Service team is available to arrange a secure shipping solution tailored to Your destination.

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2. ORDER PREPARATION

2.1. Quality Inspection and Packaging

Every WASKOLL jewelry creation undergoes a meticulous quality inspection by Our workshops before shipment.

Once the jewelry has been completed or is available in stock:

• The jewelry creation is carefully inspected, including its setting, gemstones, and overall condition;

• It is placed in its WASKOLL presentation box, which is then secured within protective shipping packaging;

• Any applicable documentation, such as a gemological certificate, certificate of authenticity, invoice, or other relevant documents, is included with the shipment.

Order preparation begins only after the order has been confirmed and full payment has been successfully received.

2.2. Preparation Times

Preparation times depend on several factors, including:

• Whether the jewelry creation is in stock or made to order;

• Any requested personalization, including ring resizing, engraving, or the selection of a specific gemstone;

• Seasonal demand, holiday periods, or other operational circumstances.

Estimated production and shipping timeframes are provided at the time of purchase. These timeframes are estimates only and may be adjusted in accordance with the Terms and Conditions.

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3. SHIPPING METHODS

3.1. Shipping Carriers and Secure Delivery

WASKOLL ships its jewelry creations through carefully selected shipping carriers recognized for their security, traceability, and quality of service, including UPS or other carriers offering equivalent standards.

Depending on the order and the shipping options available at the time of purchase, delivery may be made:

• By secure delivery to the shipping address provided by the Customer; or

• By in-store pickup at 19 rue de la Paix, 75002 Paris, France, upon presentation of valid identification and any required supporting documentation.

For certain shipments, particularly those involving high-value jewelry creations, delivery may require both a signature and presentation of a valid government-issued photo ID.

3.2. Standard Delivery and Additional Options

The available shipping method, estimated delivery timeframe, and any optional services are communicated to the Customer before the order is confirmed and are included in the order confirmation.

For certain orders, WASKOLL may also offer additional delivery services, such as scheduling a delivery appointment with the carrier or selecting a delivery time window. These services may be subject to additional terms and charges and will only be provided with the Customer's prior agreement.

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4. SHIPPING FEES

4.1. Metropolitan France

Unless otherwise specified at the time of purchase, shipping is complimentary for all jewelry creations delivered within Metropolitan France.

4.2. Other Destinations

For certain destinations within the European Union or where additional insurance, logistical arrangements, or enhanced security measures are required, WASKOLL reserves the right to:

• Apply shipping charges; or

• Provide a customized shipping quotation.

Where applicable, these conditions will be communicated to the Customer as soon as reasonably possible.

If additional shipping charges become necessary after the order has been placed, the order will only become final after the Customer expressly accepts those charges. If the Customer declines, the order may be canceled and any amounts already paid will be refunded.

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5. SHIPMENT TRACKING

5.1. Tracking Number

Once Your jewelry creation has been shipped, a tracking number may be sent to the email address provided with Your order, provided that tracking is available for the selected shipping service.

Where available, this tracking number enables You to monitor the progress of Your shipment until delivery.

5.2. Accuracy of Contact Information

The Customer is responsible for ensuring that all contact information provided—including the shipping address, email address, and telephone number—is accurate and up to date.

WASKOLL shall not be responsible for delays or delivery issues resulting from incorrect, incomplete, or outdated information, or from the inability to contact the Customer.

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6. DELIVERY TIMEFRAMES

6.1. Estimated Delivery Times

Once Your jewelry creation is ready for shipment, estimated transit times are generally:

• One (1) to six (6) business days for deliveries within Metropolitan France;

• Longer for certain European Union destinations, depending on the destination country and local shipping conditions.

These delivery estimates are provided for informational purposes only and may vary due to circumstances such as seasonal demand, transportation disruptions, customs inspections, or other unforeseen events.

6.2. Delays Beyond WASKOLL's Control

WASKOLL shall not be liable for delays caused by:

• The shipping carrier;

• Customs or governmental authorities;

• Force majeure events;

• Or any other circumstance beyond WASKOLL's reasonable control.

If a significant delay is identified, WASKOLL will, where reasonably possible, assist the Customer in communicating with the shipping carrier and provide updates regarding the status of the shipment.

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7. SPLIT SHIPMENTS

If an order contains multiple jewelry creations with different production timelines, WASKOLL may, at its sole discretion:

• Ship all items together once every jewelry creation is available; or

• Ship the order in multiple separate shipments.

Unless otherwise specified, split shipments will not result in additional shipping charges for Customers located within WASKOLL's standard delivery areas.

The selected shipping arrangement will be communicated to the Customer and, where applicable, confirmed in the order confirmation or by Our Customer Service team.

8. DELIVERY ADDRESS AND UNSUCCESSFUL DELIVERY

8.1. Incorrect or Incomplete Delivery Address

If the shipping address provided is incomplete, inaccurate, or difficult to access, the shipping carrier may be unable to deliver the package. In such cases, the shipment may be returned to WASKOLL.

Where the delivery issue results from circumstances attributable to the Customer (including an incorrect address, prolonged absence, failure to collect the package from a pickup location within the required timeframe, or similar situations), the order may only be reshipped after:

• The delivery information has been updated; and

• Where applicable, payment of the reshipping costs, the amount of which will be communicated to the Customer in advance.

8.2. Delivery Notices and Pickup Locations

If the Customer is unavailable at the time of delivery or the package is delivered to a designated pickup location, it is the Customer's responsibility to follow the instructions provided in the delivery notice, text message, or email sent by the shipping carrier and to collect the package within the specified timeframe.

WASKOLL shall not be responsible for a package that is not successfully delivered where the Customer has failed to take the necessary steps to receive it, including failure to respond to the carrier or failure to collect the package from the designated pickup location.

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9. RECEIPT AND INSPECTION OF YOUR SHIPMENT

9.1. Inspection Upon Delivery

Upon receiving the shipment, the Customer is encouraged to:

• Inspect the condition of the outer packaging;

• Verify the contents of the package, including the jewelry creation, presentation box, certificates, and any accompanying documentation;

• Confirm that the shipment matches the order placed.

If any visible issue is identified—such as an opened or damaged package, missing items, or damaged jewelry—the Customer is encouraged to report detailed reservations directly to the shipping carrier, preferably on the delivery receipt, and to notify WASKOLL as soon as reasonably possible, in accordance with the procedures described in the Terms and Conditions.

9.2. Claims and Notifications

If it was not possible to report reservations at the time of delivery, the Customer should notify the shipping carrier within the applicable legal time limits and provide WASKOLL with a copy of the claim together with any supporting evidence, including photographs, descriptions, or other relevant documentation.

Detailed claims procedures, including those relating to lost, damaged, or stolen shipments, are described in the Terms and Conditions.

Where necessary, WASKOLL may request additional information from the Customer in order to initiate an investigation with the shipping carrier.

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10. EXPORTS AND CUSTOMS FORMALITIES

10.1. Shipments Within the European Union

For deliveries made within the European Union, Customers are generally not required to complete any customs formalities, subject to any future changes in applicable laws or regulations.

10.2. Future International Shipping

Should WASKOLL expand its shipping destinations beyond the European Union or to territories subject to specific import regulations, customs duties, local taxes, import charges, or other regulatory requirements may apply.

Where such charges or formalities are the Customer's responsibility, WASKOLL will make reasonable efforts to inform the Customer at the time of purchase or through Our Customer Service team whenever possible.

However, it remains the Customer's responsibility to verify the applicable import requirements with the relevant local authorities and to comply with the laws and regulations of the destination country.

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11. CUSTOMER SERVICE

If You have any questions regarding the shipment of Your order, tracking Your package, or receiving Your jewelry creation, WASKOLL's Customer Service team is available to assist You.

Telephone (France): +33 (0)1 76 21 19 73

Telephone (International): +33 1 76 21 19 73

Email: contact@waskoll.com

Mailing Address:

WASKOLL
19 rue de la Paix
75002 Paris
France

Customer Service is available Monday through Saturday, from 10:30 a.m. to 6:30 p.m. (Paris time), excluding public holidays.