1. PREAMBLE

At WASKOLL, We are committed to protecting Your privacy and safeguarding Your personal information.

As part of Our fine jewelry and bespoke jewelry services, We collect certain information necessary to manage customer relationships, process orders, create custom jewelry pieces, and enhance the experience We provide through Our Website.

The purpose of this Privacy Policy is to explain, in a clear and transparent manner, how Your personal information is collected, used, stored, and protected when You visit www.waskoll.com, place an order, or communicate with Our Maison.

WASKOLL processes Your personal information in accordance with the General Data Protection Regulation (GDPR), the French Data Protection Act (as amended), and all other applicable data protection laws and regulations.

2. DATA CONTROLLER

The personal information collected through the Website is processed by:

WASKOLL SARL

Share Capital: €700,000
Registered Office: 19 rue de la Paix, 75002 Paris, France
SIREN: 389 797 259
Paris Trade and Companies Register (RCS): 389 797 259
VAT Number: FR44 389797259

If You have any questions regarding the protection of Your personal information, You may contact Us at:

Email: contact@waskoll.com

Telephone: +33 (0)1 76 21 19 73

3. PERSONAL INFORMATION WE COLLECT

When You create an account on the Website, We may collect the information necessary to manage Your account, including Your login credentials, preferences, and account settings.

Depending on how You use the Website, WASKOLL may collect the following categories of personal information:

Identification Information

• First name

• Last name

• Title

Contact Information

• Mailing address

• Billing address

• Shipping address

• Email address

• Telephone number

Order Information

• Purchase history

• Order details

• Shipping information

• Return information

• Communications with Customer Service

• After-sales service information

Communications with WASKOLL

We retain the information You choose to share with Us when communicating with Our Customer Service team, including by email, telephone, contact form, or when requesting information, quotations, or after-sales assistance.

Bespoke Jewelry Information

When You request a personalized or bespoke jewelry creation, We may collect:

• Your specific requests

• Your preferences

• Communications relating to the project

• Information required to create Your jewelry piece

Payment Information

Payments are securely processed by specialized payment service providers.

WASKOLL never stores complete payment card details used during a transaction.

Technical and Browsing Information

• IP address

• Browser type

• Operating system

• Device information

• Pages visited

• Browsing duration

• Connection data

• Cookies and similar technologies

4. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We may collect Your personal information in the following ways:

Directly from You

When You:

• Create an account

• Place an order

• Contact Our Customer Service

• Request a quotation

• Request a bespoke jewelry creation

• Subscribe to Our newsletter

• Participate in a promotional campaign

Automatically

When You browse the Website through:

• Cookies

• Website analytics technologies

• Technical connection logs

From Third Parties

Including from:

• Payment service providers

• Shipping carriers

• Shopify

• Technical partners necessary for the operation of the Website

5. HOW DO WE USE YOUR PERSONAL INFORMATION?

The personal information You provide is used solely in connection with the services offered by WASKOLL.

In particular, We use Your personal information to:

• Process and fulfill Your orders

• Manufacture, customize, and deliver Your jewelry creations

• Handle requests for ring resizing, repairs, and after-sales services

• Respond to Your requests for information or quotations

• Secure payments and help prevent fraud

• Improve the quality of Our services and Your experience on the Website

• Comply with Our legal, accounting, and tax obligations

• Keep You informed about WASKOLL's collections, creations, services, and news, where You have chosen to receive such communications

6. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION?

In accordance with applicable data protection laws, each processing activity carried out by WASKOLL is based on a valid legal basis.

Performance of Our Contract

When You place an order, request a bespoke jewelry creation, or contact Our Customer Service regarding a purchase, certain personal information is required to:

• Process Your order

• Manufacture or customize Your jewelry creation

• Arrange delivery

• Manage and track Your purchase

• Handle returns, exchanges, or after-sales service requests

Without this information, We would not be able to provide the requested services.

Your Consent

Certain processing activities are based on Your prior consent.

This includes, in particular:

• Subscribing to the WASKOLL newsletter

• Receiving communications about Our collections, creations, services, or events

• The use of certain cookies and similar technologies for analytics or personalization purposes

You may withdraw Your consent at any time. Doing so will not affect the lawfulness of any processing carried out before Your consent was withdrawn.

Compliance with Legal Obligations

Certain personal information must be retained in order for WASKOLL to comply with its legal, regulatory, accounting, and tax obligations.

This includes, among other things:

• Billing and invoicing

• Accounting requirements

• Fraud prevention

• Compliance with requests from competent public authorities

Our Legitimate Interests

WASKOLL may also process certain personal information where it has a legitimate business interest, provided that such processing does not override Your rights and fundamental freedoms.

These purposes may include:

• Improving Our products and services

• Analyzing Website traffic and performance

• Protecting the security of Our systems

• Defending Our legal rights

• Enhancing the overall experience We provide to Our customers

7. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

Your personal information is accessible only to individuals who are authorized to process it.

It may be shared, where necessary, with:

• Shopify

• Our payment service providers

• UPS and other shipping carriers

• Our web hosting provider

• Service providers responsible for sending newsletters or other electronic communications, where You have chosen to receive them

• Our IT service providers

• Our legal and accounting advisors

• Administrative or judicial authorities, where required by law

WASKOLL never sells Your personal information to third parties.

8. SHOPIFY

The Website is operated on the Shopify platform.

As part of providing its services, Shopify may collect, store, or process certain personal information in order to:

• Host the online store

• Manage orders

• Operate customer accounts

• Process payments

• Improve its services

To learn more about how Shopify processes personal information, please visit:

https://privacy.shopify.com/

9. DATA RETENTION

We retain Your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

As a general guideline:

• Orders and invoices: 10 years

• Contact requests: 3 years

• Customer accounts: until deleted by the user or, in the absence of activity, as required by applicable law

• Marketing information: until You withdraw Your consent or 3 years after Your last interaction with WASKOLL

• Cookies: generally 13 months, in accordance with the recommendations of the French Data Protection Authority (CNIL)

10. SECURITY AND CONFIDENTIALITY

WASKOLL implements appropriate technical, organizational, and administrative measures to protect the confidentiality, integrity, and security of the personal information entrusted to Us.

Access to personal information is strictly limited to authorized personnel and service providers whose involvement is necessary to provide the services offered through the Website.

Although WASKOLL makes every reasonable effort to protect Your personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore encourage You to protect Your account credentials and login information with appropriate care.

10.1 PERSONAL DATA BREACHES

In accordance with the GDPR, if a personal data breach is likely to result in a risk to the rights and freedoms of individuals, WASKOLL will notify the French Data Protection Authority (CNIL) as required by applicable law.

Where a personal data breach is likely to result in a high risk to Your rights and freedoms, We will notify You without undue delay so that You may take the appropriate steps to protect Your interests.

11. CHILDREN'S PERSONAL INFORMATION

The Website is not intended for individuals who have not reached the age of majority in their country of residence.

WASKOLL does not knowingly collect personal information from children.

12. YOUR PRIVACY RIGHTS

In accordance with the General Data Protection Regulation (GDPR), You have the following rights regarding Your personal information:

• The right to access Your personal information

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of Your personal information

• The right to object to the processing of Your personal information

• The right to request the restriction of processing

• The right to data portability

• The right to provide instructions regarding the handling of Your personal information after Your death, where permitted by applicable law

• The right to withdraw Your consent at any time where processing is based on Your consent

To protect the confidentiality of Your personal information, WASKOLL may request additional information or supporting documentation to verify Your identity before responding to Your request.

You may also opt out of receiving Our marketing communications at any time by clicking the unsubscribe link included in Our emails or by contacting Us directly.

You may exercise any of Your rights by contacting Us at:

Email: contact@waskoll.com

or by mail at:

WASKOLL
19 rue de la Paix
75002 Paris
France

13. COMPLAINTS

If You believe that Your privacy rights have not been respected, You have the right to lodge a complaint with the French Data Protection Authority (CNIL).

https://www.cnil.fr/

14. INTERNATIONAL DATA TRANSFERS

Some of WASKOLL's service providers, including Shopify, may process certain personal information outside the European Union.

Whenever such transfers occur, WASKOLL ensures that they are protected by the safeguards required under applicable data protection laws, including the European Commission's Standard Contractual Clauses or any other legally recognized transfer mechanism.

15. COOKIES

Just as We devote exceptional care to each of Our jewelry creations, WASKOLL is committed to providing You with a refined browsing experience. The Website uses cookies and similar technologies that have been carefully selected to ensure secure and seamless navigation, remember Your preferences, and deliver a more personalized online experience.

What Is a Cookie?

A cookie is a small text file stored on Your device when You visit the Website. It enables the Website to recognize Your browser and remember certain information about Your visit. Discreet yet effective, cookies help ensure that every interaction with the Website is as smooth and enjoyable as possible.

Cookies We Use

Essential Cookies

These cookies are necessary for the proper operation of the Website. They help secure Your connection, manage Your shopping cart, and enable the processing of Your orders. Because they are essential to the Website's functionality, these cookies do not require Your consent.

Performance and Analytics Cookies

These cookies help Us better understand how visitors discover and use the Website so that We can continuously improve its performance, content, and overall user experience. Whenever possible, the information collected is aggregated or pseudonymized and used exclusively for statistical analysis and service improvement.

Preference Cookies

These cookies remember Your preferences, such as language, currency, and certain display settings, allowing Us to provide a smoother and more personalized browsing experience.

Third-Party Cookies

The Website may integrate services provided by carefully selected third-party partners, including Shopify, Google Analytics, and other technologies necessary for operating the Website, measuring its performance, or improving the user experience.

These providers may place their own cookies in accordance with their respective privacy policies. We encourage You to review their policies to learn more about how they process and protect Your personal information.

Your Consent

Cookies that are strictly necessary for the operation of the Website are enabled by default and do not require Your prior consent.

For all other cookies, Your consent is requested the first time You visit the Website through Our cookie consent manager.

Consistent with Our commitment to transparency, You may review or change Your cookie preferences at any time by accessing the consent manager available at the bottom of every page of the Website.

Managing Your Cookie Preferences

In addition to Our cookie consent manager, most web browsers allow You to manage, restrict, or delete cookies according to Your preferences.

• Google Chrome: Settings > Privacy and Security > Cookies

• Safari: Preferences > Privacy

• Firefox: Settings > Privacy & Security

• Microsoft Edge: Settings > Privacy, Search, and Services

Please note that disabling certain cookies may affect the functionality of the Website and the quality of Your browsing experience.

16. CHANGES TO THIS PRIVACY POLICY

WASKOLL reserves the right to update this Privacy Policy at any time, including to reflect legal, regulatory, technical, or business developments.

The version published on the Website at the time of Your visit shall be the version that applies.

17. CONTACT

If You have any questions regarding this Privacy Policy or the way WASKOLL processes Your personal information, please contact Us:

WASKOLL

19 rue de la Paix
75002 Paris
France

Telephone: +33 (0)1 76 21 19 73

Email: contact@waskoll.com